Shipping & returns

Shipping

Customers in York Region, Bradford and Uxbridge Areas - Delivery, assembly and set up included in the purchase price - Bikes will be delivered fully assembled and set up and kayaks will be delivered ready to be used.  

Customers outside of the areas above - Fat Bikes will be delivered free of charge and Electric Bikes will be delivered for $50 per unit to your location within Canada in a box for you to assemble them.  We can arrange local assembly for you at your location for an extra charge.  For kayaks, rates will be variable depending on your location within Canada.  Please contact us for details.    

Pick up at our location - Assembly and set up included in the purchase price for all bikes purchased and arranged to be picked up at our location.  Kayaks are also available for pick up at our location.  

Returns

Returns are allowed for unused products within 15 days of date of purchase.  A 10% restocking fee will be applied to all returns.  The customer will have to cover the cost of shipping it back to us or deliver the product to our location.  

Damaged Product while in transit

Please carefully inspect the boxes where the products are contained before signing for the receipt.  If damaged has occured during transit, please write a note on the receipt paperwork from the carrier, notify us of any damages that have occured during transit and send us any pictures if possible, so that we can follow up with the transportation company.  If the product has been damaged during transit, we will replace the product at no extra cost for our customers as soon as possible. 

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